How can we help?

When you book service an account is automatically created for you.  Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account at this link https://myhoustonmaids.launch27.com/login/

If your home is in the Greater Houston area, you’re covered!

Standard cleaning takes into account everything that involves cleaning a home or apartment.  Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc.  We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.

We bring our own cleaning supplies, however, if you have any special requests please let us know and we would be happy to accommodate you if possible.  

Also, please let us know if you would prefer green cleaning services so we can plan for this.

Log into your account at https://myhoustonmaids.launch27.com/login/ and select “Forgot Password”. Then enter your email address and from there you will be prompted to complete a password reset.

Log into your account at https://myhoustonmaids.launch27.com/login/ and select “Forgot Password” and enter your email address, from there you will be prompted to complete a password reset.

Log into your account at https://myhoustonmaids.launch27.com/login/ and update your address on file.

Log into your account at https://myhoustonmaids.launch27.com/login/ and update your card on file.  Your new card will automatically be noted as your default card.

Simply go to our booking form and schedule your appointment online. Alternatively you can give us a call if there are any issues at all.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Absolutely.

Simply enter your coupon code or gift card info into the booking form as you are creating your booking.  

Your final price will automatically change to reflect your coupon balance.  At any time you can log into your account and see the balance on any gift cards you have.

Vouchers are for first time customers because we offer different incentives for our clients such as discounts on reoccurring services, holidays, birthdays, etc.

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it.  That’s our promise to you!

We have three levels of security in place.

1. Our booking page is protected by extended validation SSL.
2. Our booking form has it’s own layer of 256 bit security.
3. Credit card transactions are processed by stripe and is layered on their own 256 security protocol.

In addition, no credit card numbers are stored in our system.  

Rest assured- My Houston Maids takes security very very seriously.

Yes.  We run a detailed nationwide background check on all My Houston Maids partners as the last step in our pre-screening process.

If you’re not happy with your cleaning, we will come out and re-clean any areas that were missed if we are notified within 48 hours of your appointment.  Just give us a call and we will get you on the schedule within 4 business days.*

If you still don’t think we did a good enough job to recommend us to your friends after your re-clean, we’ll refund your money.

*Customer must be home for the duration of the re-clean.*

If your home cleaning does not live up to your expectations, please let us know. We’ll send a team out to make it right (within a 7 day window). If you’re still not happy with service after our re-clean is complete, we offer a full refund.

Every home cleaner sent by My Houston Maids has been thoroughly interviewed and must pass a nationwide, detailed background check.

This means that we only work with the best and safest maids in the Houston area.